This guide, aimed at Toolkit Coordinators and advanced Toolkit users, contains troubleshooting information for Customer Service Toolkit v5 Service Pack 2 and the previous version (v5.1 Service Pack 1). Information is organized into the following sections:
Welcome
Installation
Configuration and Setup
ArcGIS and Templates
Toolkit Main Menu
Framework Tabs
Customer Tabs
Utilities
The best way to find the resolution for a specific Toolkit issue is to use the Search function included in Online Troubleshooting Guide. Searching for topics will provide links to every page in the guide (including the FAQ pages) that contains the word or words you searched on.
To search for content, simply type in a key word or phrase in the Search field (and depress Enter). A list of links to help pages related to that topic will appear in the left-hand frame. To navigate to a specific Help page, click on a topic title from the list. See How To Search Online Help for an example search.
Note: Currently, we do not have the ability to use operands such as + or quotes (") to return a set of pages that contain the combination of words, or an exact phrase. You will obtain links to all pages that contains ANY of the words entered in the search box. Normally, you will not have to navigate to more than a few pages from the list generated by the search tool in order to find the content you desire.